Frequently asked questions

We look for products with a strong track record — lots of orders and consistently high ratings — that are genuinely useful day to day. Read more on our Our standards page.

We choose well-reviewed products made from common pet-product materials like silicone and plastic. Every pet is different, so supervise your pet with anything new and replace items that show wear or chewing.

Rinse with warm, soapy water after each use and let them dry fully. Check the product page for any specific care notes.

Not at the moment — we focus on everyday accessories for feeding, grooming and walks.

We currently ship to all 50 US states.

Most orders are processed within 1–3 business days and arrive in 7–15 business days.

Standard tracked shipping is $5.95, and free on orders over $49.

Our products come from different partner warehouses, so orders with several items can arrive separately — each with its own tracking number.

Use our Track your order page with your order number and email. If you have an account, you’ll also find tracking under My account → Orders.

Email us as soon as possible at hello@tailwell.us. If your order hasn’t been processed yet, we’ll happily update or cancel it.

Yes. You can return unused items in their original packaging within 30 days of delivery for a refund of the item price. Email hello@tailwell.us with your order number to start a return — we’ll send you the return address. Return shipping is paid by you unless the item was faulty or wrong.

Email us a photo within 30 days of delivery and we’ll send a replacement or refund it — no need to ship it back.

Refunds go back to your original payment method within 5–7 business days of your return arriving (or of us approving a damaged-item claim).